Service Provider Agreement

2.1 Eligibility Requirements

To register as a Service Provider on Dasmino, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Operate a legitimate wedding services business in Switzerland or Kosovo
• Hold all necessary licenses, permits, and insurance required to operate your business legally
• Have the legal authority to enter into this Agreement
• Provide accurate and truthful information about your business

2.2 Account Registration

When registering as a Service Provider, you agree to:

• Provide complete and accurate business information
• Submit your account for manual review and approval by Dasmino administrators
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept full responsibility for all activities conducted through your account

2.3 Verification and Approval

All Service Provider registrations are subject to manual review and approval by Dasmino. We reserve the right to:

• Request additional documentation to verify your business legitimacy
• Approve or reject applications at our sole discretion
• Request modifications to your profile before approval
• Conduct periodic re-verification of your business credentials

3.1 Profile Creation

You may create a business profile (Listing) that includes:

• Business name, description, and contact information
• Service categories (e.g., wedding hall, photographer, musician)
• Portfolio images and videos showcasing your work
• Pricing information and service packages
• Availability and geographic service areas
• Customer reviews and ratings

3.2 Content Standards

All content in your Listing must:

• Be accurate, current, and truthful
• Not contain false, misleading, or deceptive information
• Comply with all applicable laws and regulations in Switzerland and Kosovo
• Not infringe on intellectual property rights of third parties
• Be professional and appropriate for a wedding services marketplace
• Not contain offensive, discriminatory, or inappropriate content
• Not include links to competitor platforms or external booking systems (as may be restricted in future exclusivity agreements)

3.3 Content Ownership and License

You retain ownership of all content you upload to the Platform, including photos, videos, descriptions, and other materials.

By uploading content, you grant Dasmino a non-exclusive, worldwide, royalty-free license to:

• Display your content on the Platform
• Promote your services to Customers
• Use your content in Platform marketing materials (with your permission)
• Store and process your content through our technical infrastructure

You may remove your content at any time by deleting it from your profile or closing your account. Upon removal, we will cease displaying your content, though cached or backup copies may persist temporarily.

3.4 Exclusive Listing (Future Implementation)

Important Notice: Dasmino may implement exclusive listing requirements in the future. If implemented, you may be required to:

• List your services exclusively on Dasmino within certain geographic areas
• Not maintain active listings on competing wedding service platforms
• Direct bookings through the Dasmino Platform

Any future exclusivity requirements will be communicated with advance notice, and you will have the opportunity to accept or decline such terms. Existing Service Providers will not be subject to exclusivity terms without explicit consent.

4.1 Current Fee Structure (MVP Phase)

Free Listing Period

During the initial MVP phase, all Service Provider listings on Dasmino are completely free. There are no listing fees, subscription fees, or commission charges at this time.

4.2 Future Fee Structure

Dasmino reserves the right to implement fees in the future, which may include:

4.3 Notice of Fee Changes

Before implementing any fees, Dasmino will:

• Provide at least 30 days advance written notice via email
• Clearly explain the new fee structure and payment terms
• Allow Service Providers to opt-in or close their accounts if they do not wish to accept the new terms
• Update this Agreement and notify all Service Providers of the changes

4.4 Payment Processing

When payment features are implemented:

• Payments will be processed through secure third-party payment processors (Stripe)
• Service Providers will need to provide valid payment information and bank account details
• Dasmino will remit payments according to the payment schedule communicated at implementation
• Service Providers are responsible for all applicable taxes on their earnings

5.1 Profile Maintenance

You agree to:

• Keep information current: Promptly update your profile with accurate pricing, availability, contact details, and service offerings
• Update portfolio: Maintain a current portfolio showcasing your recent work
• Reflect changes: Update your listing if your business relocates, changes services, or modifies pricing
• Remove outdated content: Delete photos or information that no longer represents your services

5.2 Professional Conduct

You agree to:

• Act professionally: Maintain courteous and professional communication with Customers and Dasmino staff
• Respond promptly: Make reasonable efforts to respond to Customer inquiries in a timely manner
• Deliver quality services: Provide the services you advertise with the quality and professionalism expected in your industry
• Honor commitments: Fulfill bookings and agreements made with Customers through the Platform
• Resolve disputes fairly: Work in good faith to resolve any disputes or issues with Customers
• Comply with laws: Adhere to all applicable laws, regulations, and licensing requirements in Switzerland and Kosovo

5.3 Prohibited Activities

You must not:

• Post false, misleading, or deceptive information
• Engage in fraudulent activities or scams
• Discriminate against Customers based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Harass, threaten, or abuse Customers or other Service Providers
• Use the Platform to promote illegal activities or services
• Manipulate reviews or ratings through fake accounts or incentivized reviews
• Attempt to circumvent Platform features or security measures
• Copy, scrape, or harvest data from the Platform
• Use automated bots or scripts to interact with the Platform

5.4 Insurance and Licensing

You represent and warrant that:

• You hold all necessary business licenses and permits required in your jurisdiction
• You maintain appropriate liability insurance for your business operations
• You comply with all tax obligations and business regulations
• Your services meet all applicable safety and quality standards

6.1 Inquiry Management

When Customers send inquiries through the Platform:

• You will receive the Customer's name and message content
• Initial inquiries do not include Customer email addresses or phone numbers to protect privacy
• Customers may voluntarily include contact information in their messages
• You should respond professionally and promptly to all inquiries

6.2 Direct Contracts

Important: Dasmino is an intermediary platform. All service contracts are formed directly between you and the Customer.

• You are responsible for negotiating terms, pricing, and service details with Customers
• You must create your own service contracts or agreements with Customers
• Dasmino is not a party to your contracts with Customers
• You are solely responsible for service delivery, quality, and customer satisfaction

6.3 Dispute Resolution

If disputes arise with Customers:

• You are responsible for resolving disputes directly with the Customer
• Dasmino may offer mediation services but is not obligated to intervene
• Repeated customer complaints may result in suspension or termination of your account

8.1 Your Content

You represent and warrant that:

• You own or have the legal right to use all content you upload to the Platform
• Your content does not infringe on any third-party copyrights, trademarks, or other intellectual property rights
• You have obtained necessary permissions, releases, or licenses for any individuals depicted in photos or videos
• Your use of music, artwork, or other copyrighted materials in your portfolio complies with applicable laws

8.2 Platform Intellectual Property

The Dasmino Platform, including its design, code, branding, and features, is protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works of the Platform
• Use Dasmino trademarks or branding without written permission
• Reverse engineer or attempt to extract source code from the Platform

10.1 Platform Role

Dasmino provides a platform to connect Service Providers with Customers. We:

• Do not guarantee the quality, safety, or legality of services provided by Service Providers
• Are not responsible for disputes between Service Providers and Customers
• Do not warrant that the Platform will be error-free or uninterrupted
• Are not liable for lost bookings, revenue, or business opportunities

10.2 Indemnification

You agree to indemnify and hold harmless Dasmino from any claims, damages, losses, or expenses arising from:

• Your provision of services to Customers
• Your breach of this Agreement or applicable laws
• Your content or intellectual property infringement
• Disputes with Customers or third parties

10.3 Liability Cap

To the fullest extent permitted by Swiss and Kosovo law, Dasmino's liability to you is limited to the fees you have paid to Dasmino in the 12 months preceding the claim (or zero during the free MVP phase).

11.1 Termination by Service Provider

You may terminate this Agreement at any time by:

• Closing your Service Provider account through the Platform
• Contacting Dasmino at info@dasmino.com
• Your content will be removed from public display upon account closure
• Outstanding obligations (e.g., bookings, payments) must be fulfilled before closure

11.2 Termination by Dasmino

Dasmino reserves the right to suspend or terminate your account immediately and without notice if:

• You violate this Agreement, Terms and Conditions, or applicable laws
• You engage in fraudulent, deceptive, or illegal activities
• You receive repeated negative reviews or Customer complaints
• You provide false or misleading information
• You fail to maintain required licenses or insurance
• You harass or abuse Customers, other Service Providers, or Dasmino staff
• Your account poses a security risk or violates Platform integrity
• You become inactive or non-responsive for extended periods

11.3 Effect of Termination

Upon termination:

• Your Listing will be immediately removed from the Platform
• You will lose access to your Service Provider account
• You must cease using the Dasmino name and branding
• Outstanding financial obligations remain due and payable
• Certain provisions of this Agreement (e.g., indemnification, intellectual property) survive termination

14.1 Entire Agreement

This Agreement, together with the Terms and Conditions and Privacy Policy, constitutes the entire agreement between you and Dasmino regarding your use of the Platform as a Service Provider.

14.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 No Waiver

Failure by Dasmino to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.

14.4 Assignment

You may not assign or transfer this Agreement without Dasmino's written consent. Dasmino may assign this Agreement at any time.

14.5 Language

This Agreement is provided in English. Translations may be available for convenience, but the English version shall prevail in case of discrepancies.